Troubleshooting

App Rejected for Privacy Policy: What You Need to Fix

Privacy policy rejections are the single most common app store rejection reason. Whether your policy is missing, your URL is broken, or your policy does not match your actual data practices, here is exactly what both platforms require and how to fix it.

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Apple's Privacy Policy Requirements

Apple requires every app to have a privacy policy accessible via a working URL. The policy must describe: what data you collect, how you collect it (directly or through third-party SDKs), how you use the data, who you share it with, how users can request data deletion, and your data retention practices. It must also match your App Privacy nutrition labels. Any mismatch between your labels and your policy triggers rejection.

Google's Privacy Policy Requirements

Google requires a privacy policy for all apps, accessible from your store listing and within the app. It must cover: the types of personal and sensitive user data accessed, collected, used, and shared, how data is handled (encryption, deletion upon request), your data retention and deletion procedures. It must also align with your Data Safety section declarations.

Fixing Privacy Policy Rejections

Step 1: Verify your privacy policy URL works and loads quickly. Step 2: Audit your actual data practices by checking all SDKs and APIs. Step 3: Update your policy to accurately describe all data collection. Step 4: Ensure your App Privacy labels (Apple) and Data Safety section (Google) match your policy. Step 5: Scan with NoReject AI to verify everything aligns. Most privacy policy rejections are fixed within 1-2 hours.

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Frequently Asked Questions

Do I need a privacy policy if my app collects no data?

Yes. Both Apple and Google require a privacy policy for all apps regardless of data collection. If you collect no data, your policy should explicitly state that.

Can I use a privacy policy generator?

Generators provide a starting point, but you must customize the output to match your actual data practices. A generic policy that does not reflect your app's behavior will be flagged.

Where does my privacy policy URL need to be?

In your App Store Connect / Google Play Console listing, in your app (typically in Settings or About), and if requested by Apple, in your app's onboarding flow.

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